Cinder Hills Kennels is Flagstaff's first and finest boarding facility and has been proudly serving pet parents since 1972. Did you know that there wasn't another facility built in Flagstaff until 1983? That means Cinder Hills has over a decade more experience in the Flagstaff area! Owners Al and Valorie Bowman have been operating the facility since 2001 and have two generations of their family actively working the facility with them. Cinder Hills is considered a leader in the industry by our industry peers. Al has served on the Professional Animal Care Certification Council (PACCC) Board of Directors which is an independent third party which develops and monitors testing for pet care technicians/managers/owners across the world. You can trust that your pet is in the most qualified and caring hands at Cinder Hills!
Welcome to The Cinder Hills Family
When you board with us, you and your pet become part of OUR family! We do our best to treat your family member as you would treat them. We purposely maintain the size of our facility where it currently is. Our experience has been that the larger you get, the less personal the relationships become - no matter how hard you try. Quality is more important to us than quantity! You can rest easily knowing that Cinder Hills actually has on-site live-in caretakers, giving you peace of mind while you're away. At Cinder Hills, we pride ourselves in continuing to provide one on one play times, grain free food (dogs), treats and bedding all at no additional costs! What others call upgrades, we call standard!
Have peace of mind knowing that we are licensed and routinely inspected by Coconino County Animal Control Officers. Our licenses are proudly posted in our reception area. We have never had a mark against us in all of the years we have been in operation!
Let’s talk about staffing for a moment. We are the only facility in northern Arizona that hires ONLY FULL TIME employees. Facilities in our industry typically hire mostly part time employees, make them work split or partial shifts and do not guarantee a certain amount of hours per week, let alone 40 hours per week. They will cut hours sometimes on a daily basis. This results in high staff turnover rates which also makes it difficult for employees to learn the skills needed to properly care for our guests. Industry certifications are an almost impossibility (imagine trying to get your high school diploma or college degree only attending classes half of the time or less). Flagstaff is no different and that is a problem, in our view. We all know that Flagstaff is an expensive area to live in. We are committed to giving our employees as much safety and security in their work here so that they don’t have to worry about getting another job, making ends meet, or spending quality time with their friends and families. They are then able to give us (and you) 100% of themselves, both physically and emotionally, when they are here. We are committed to our community and those within the community who choose to work at our facility. Full time jobs with higher wages translates to happier employees, lower staff turnover, less stress and better experiences for the pets in our care.
Our Promise to You
It is our continual goal to provide outstanding customer service and to treat our clients and guests with respect and honesty. Our owners and team members are also pet parents, and we fully understand how important it is to you that your pet enjoys a warm, loving environment when you are away from home. Each guest's safety and well-being is our top priority, and we take great pride in providing each of them with personalized care. We provide you and your family member(s) the level of care we would expect if our roles were reversed!
Our Experience, Credentials, & Training
We are proud to be Flagstaff's most experienced and certified pet boarding facility. At Cinder Hills, we have been growing and cultivating the trust of pet owners longer than anyone else in Flagstaff as well as Northern Arizona. While you're away, we offer peace of mind that your pet is getting the best care available. Our training and education is ongoing to ensure that we keep up with current issues in the pet care industry.
We know that most people do not have the time to verify that a pet care facility's staff is indeed trained and certified. Yet, this is one of the most important aspects of a pet care facility that aids in proper care of your family member while you are away! If you do nothing else, check and verify training claims by any facility you are considering and don't simply rely on certificates posted in an office or touted on a website.
Our facility is located on 5 acres in a rural setting. We are Flagstaff's only pet care facility that offers tiled floors, in-floor heating, and thermostatically controlled HVAC systems.
Each of our cat condos includes perches and a window. All of our dog runs are indoor/outdoor, so your family member has their own exclusive and completely covered outdoor portion connected to their inside semi-private resting area. We don't have chain link runs on top of concrete floors. With three different choices of Flagstaff's largest enclosures to choose from (our suites are 135 to 356 sq feet in size), we offer the best accommodations available in the area!
Our facility yards are the largest in Northern Arizona, and they are not divided up into the much smaller exercise yards that are common in our industry. This ensures your family member gets the most out of their complimentary playtimes! We have multiple play yards to ensure each guest is matched to their desired playtime (one on one, group, etc). Our boarding fees include playtimes in the yards with your family member and a dedicated staff member giving one-on-one attention! Our Playful Paws Day Camp is available at an additional fee for those wanting group play time.
With the largest enclosures available, fully qualified and independently certified staff, more activities and extras included in our base boarding prices...what more could you ask for in a professional pet care center? We are Flagstaff's most experienced facility and we offer a far better value when you compare apples to apples! Your pets will be in the safest hands available!